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Posts Tagged ‘award’

Best Poker Customer Service

For the third straight year, and for the sixth time in the past seven years, Titan Poker has been awarded with the coveted Best Poker Customer Service Award by Gambling Online Magazine.

The award, determined by the readers of Gambling Online Magazine and visitors to its website, was awarded to Titan Poker in recognition of its outstanding customer service.

Gambling Online Magazine’s awards, now in their eighth year, “provide the people’s voice on the best of the best” and are considered the benchmark for achievement in the industry.

In response, a spokesman for Titan Poker said, “It really brings to light our ongoing commitment to ensuring the best possible online poker experience and how our friendly customer service agents will always take that extra step in answering the players’ needs. We look forward to the coming year and continuing to work together to improve the customer service and maintain our position above the competition.”

Titan Poker has dedicated support personnel available 24 hours a day, seven days a week, 365 days a year. Players seeking assistance can contact Titan Poker by telephone, fax, email, or through an Online Support chat system, available to players in the poker software.

Sam Trickett

In response to being selected as Poker Player of the Year at the 11^th annual European Poker Awards ceremony in Paris last week, Team Titan’s Sam Trickett commented, “Extremely proud to be European Player of the Year. Thanks everyone for voting for me! ”.

Sam had been nominated in two European Poker Award categories – Player of the Year and Best Tournament Performance. The European Poker Awards were established to recognize the best Europeans poker pros and newcomers. The jury is composed of some of the top names in European poker and avid poker fans participated in the online voting.

Sam’s competition in the Player of the Year category included some very talented poker players: Jake Cody (England); Bertrand “Elky” Grospellier (France); Pius Heinz (Germany); Eugene Katchalov (Ukraine); and Andrey Pateychuk (Russia).

Sam did not win the Best Tournament Performance award, as that honor went to Pius Heinz for winning the 2011 WSOP Main Event.

Sam was not present at the European Poker Awards ceremony, held at the Aviation Club de France in Paris last week. According to media reports, Sam sent his friend, PokerStrategy blogger Barry Carter to collect his award.

Sam has been playing poker at the Aussie Millions events in Melbourne, Australia, however he was unable to repeat his huge successes from last year. He was eliminated from the Aussie Millions Main Event, as well as from the $ 100,000 Challenge and the $ 250,000 Super High Roller events.

Sam did comment that he “ran pretty good” in the $ 1,000,000 cash game staged as part of the Aussie Millions. As for his lack of success in the other events, Sam commented, “Ran like 2009 Sam Trickett in the high rollers this time! Kind of annoying to lose 4/5 flips in these comps! Next stop is probably Macau.”

Trickett, who won the Best New Player Award at last year’s inaugural British Poker Award ceremony, was also nominated in the categories of Best Tournament Player and Best Social Media User.

The award winners were selected by online voters. British stand-up comedian Lucy Porter announced the award ceremony, which included a charity auction to raise money for the Peace and Sport organization.

Sam just returned to England after playing cash games in Macau. He had skipped attending the popular EPT Barcelona tournament in order to return to the high stakes cash game action which he preferred. In a January interview with Bluff Europe Magazine Trickett told of his successful bluffs during an extremely profitable session in Macau.

According to details revealed in that interview, Trickett was involved with Tom Dwan in some high stakes action with very rich Chinese businessmen. Sam “ended up winning about a million pounds over two sessions”. In one hand, Sam was bluffing “all-in for 2,000,000 HKD (£160,000)” and his Chinese opponent folded to his relief.

Trickett has also demonstrated his skillful tournament play this year by winning the Aussie Millions $ 100,000 Challenge and by finishing in second place in the Aussie Millions $ 250,000 Super High Roller. However, the Best Tournament Player Award went to Poker Triple Crown winner Jake Cody.

Sam promises to devote some time this month to online poker play at Titan Poker, where along with Team Titan colleague Marvin Rettenmaier, he will play cash tables and tournaments during Sam & Marvin’s Playground, part of the online poker room’s 6 Year Anniversary celebrations.

Portuguese businessman Fernando Brito is the new EPT Player of the Year after putting in a consistent performance throughout Season 7.

Brito, 52, worked hard to snag the title, winning or cashing in event after event and dominating the season’s POY race. As well as a sixth place finish in the EPT London Main Event, Brito has won four €1,000 NL Turbo Random Bounty events, come second in another one, won back-to-back €10k events and finished fifth in the last €10k in San Remo.

Brito, who runs a string of businesses in Brazil, has cashed everywhere except EPT Tallinn and Berlin and ended Season 7 with a flourish – a deep run worth €30,000, and an extra hundred award points, in the EPT7 Grand Final Main Event.

Brito first seized the POY lead in London and never relinquished it from that moment on. He ended the season 1,600 points ahead of his closest rival, Swedish pro Martin Jacobson who was runner-up at EPT Vilamoura and Deauville.

Brito said: “We can only sing victory when it’s achieved, so I didn’t believe I had won until yesterday when I cashed in the Grand Final Main Event. I am very thankful to my family and friends – I couldn’t have done this without them. Now I’m going to try to do it again next season!”

Fernando Brito

At an awards ceremony at the world-famous Pacha nightclub in Madrid hosted by Team PokerStars Pros Liv Boeree and Joe Hachem, the PokerStars.com European Poker Tour Awards recognised the achievements of players from all over Europe. A total of eight EPT Awards were up for grabs. Six of the Awards were based on points accrued from all 13 EPT Season 7 Main Events and $ 1,000+ side events. The EPT Achievement of the Year and Players’ Choice Awards were voted on by EPT players at the end of the season.

The other award winners were:

EPT Omaha Player of the Year: Italian Dario Alioto, who final-tabled three Omaha events in EPT Season 7, triumphed despite fierce competition from Irishman John O’Shea.

EPT Mixed Game Player of the Year: British player Matthew Ashton narrowly snagged this award despite tough competition from Italian Dario Alioto.

EPT Heads-Up Player of the Year: Portuguese player Diogo Veiga, who won the £1,000 Heads-Up tourney at EPT London, narrowly beat Richard Gryko to take the Heads-Up Player of the Year Award.

EPT Country of the Year: Ireland is EPT Country of the Year after gaining the highest average-points-per-cash. There were 70 Irish entries in EPT Main Event in Season 7 with 16 cashes, a winning 22.86%. All Irish players who cashed in Season 7 Main Events will be invited to compete in a special €10,000 prize pool freeroll taking place during EPT Season 8.

EPT Online Qualifier of the Year: Swedish pro Martin Jacobson qualified for six EPT events in Season 7 and final-tabled three including runner-up finishes at Vilamoura and Deauville. He has earned more than €1 million.

The EPT Achievement of the Year: Players voted in droves for German pro Max Heinzelmann, who was runner-up at back-to-back EPT events in Berlin and San Remo, earned €1.1 million during Season 7. The 20-year-old has playing poker for around two years after a friend sent him a few dollars to deposit online and has previously won both the PokerStars Sunday 500 and the $ 100 Daily rebuy tourney. His online winnings now total more than $ 450,000.

EPT Players’ Choice Award: It was Max Heinzelmann again for the Players’ Choice Award. Heinzelmann, who endeared himself to many with great performances, and gracious tributes to his rivals, said: “This means a lot to me. I’m very happy.”

All Season 7 individual award winners receive a full prize package for the first event of Season 8.

Up-to-date standings for each Season 7 EPT Award category can be found at

the EPT awards page.